Shipping and Return Policy

Return Policy:

If you have any problems with your order, please email us immediately at: info@crystaladdictions.com.au

If you are missing any pieces to your order please contact us within 5 business days to report the missing pieces, and we will then process your request. Should we have the item in stock we will ship immediately to you. This process can take up to 14 days depending on availability.

Requests for Returns:

Due to the nature of certain items, we do not accept returns for any reason. If for any reason you are not satisfied with your order, please email us immediately at: info@crystaladdictions.com.au

Damaged Items:

If items arrive damaged, we reserve the right to replace the damaged items or send out a new item to satisfy the order.

Cancelled Items:

Transactions already processed that are cancelled after 24 hours incur a 3% transaction fee charged by our credit card companies.

Shipment:

We do not reimburse any shipping charges to or from you the customer. Products will be delivered unless customer cancels their order prior to shipment. Once the item has shipped out, any cancellation will be treated as a return and will incur all shipping charges.

International Customers:

Please email us at info@crystaladdictions.com.au for shipping quotations.